Do you clean skirting and corniches,and do you wipe outside cupboards in the kitchen?
Yes, we clean skirtings, corniches and outside kitchen cupboards as part of our normal clean.
What if my children are sick or we are on holiday?
In the event of a member of the family being sick we are happy to be notified within 2 hours before the clean starts and you will not be charged for the clean. Should you be on holiday we request that you give us at least 1 weeks’ notice and we will keep your spot until you return, even if you are away for a long period of time.
Can you provide extra service like an oven or windows?
Yes we can fit that into your clean. Should the clean take longer than normal you will be invoiced for the extra time that was spend in your home.
Will the same people be cleaning my home?
We try our best to have the same team come into your home but when they are on holiday or on sick leave we will send another team member in their place.
What happens when something accidentally breaks during my clean?
We will let you know about the breakage immediately and if it can be replaced, we will be happy to do so. We are also insured so if something is broken or damaged during the clean we will contact our insurance and get the problem sorted ASAP.
What kind of cleaning products do you use?
We use chemicals like bleach, floor cleaner and window and surface cleaner. We also use natural products from the eco range. Please contact us if you have any specific questions about the cleaning products we use, or if there are certain products that we can’t use when cleaning for you.
Do you provide your own cleaning equipment and products?
Yes, we provide all our own cleaning products and equipment. We use high quality products to ensure that your home is sparkling clean.
Can I be home during a clean and what about my pets, do I have to lock them up?
Yes, you can be at home during a clean but it is not required. We have some clients that work from home and some that go to work, leaving their home ready for us to come in and do the clean.
You don’t have to lock up your pets when we come in to clean. We love animals and are happy to work around them.
